Contact FAQs
How can I get in touch with Chroma23® Peptides?
You can reach us by email at: connect@chroma23peptides.com. We aim to respond to all inquiries within 24–48 business hours.
Can I speak to someone by phone?
For documentation and response efficiency, we currently handle all customer support via email. If your matter is urgent, include “URGENT” in your subject line for prioritized review.
What should I include when contacting support?
Please provide your full name, order number (if applicable), and a brief description of your inquiry. This helps us assist you faster.
Can I track my order or shipping status through support?
Absolutely. If you need tracking assistance, provide your order number and we’ll share your shipping information as soon as it’s available.
What should I do if I have an issue with my order?
Contact us within 48 hours of receiving your package. Include photos if the product was damaged or incorrect. We will review and respond promptly.